Customer Success Manager

Take a pivotal role in supporting UAhero’s and its customers’ growth! If you think you can be the hero to bring success by combining a business mindset with technical competencies, you might be the one for us!

What is the job

UAhero is the AI-powered campaign management platform to meet the needs of all user acquisition and growth professionals in mobile app marketing. The aim is to enable all mobile marketers with artificial intelligence to acquire more profitable users with less effort across networks while leaving more time for the real game-changer; strategic decision-making.

The Customer Success Manager will play a pivotal role in supporting UAhero’s growth. You will be the primary strategic and commercial point of contact for your customers and the hero behind the entire success of all your customers. The position requires technical and analytical skills with a business mindset to solve the customers’ challenges.

Here’s what you’ll be doing

  • Provide proactive onboarding support to new customers to ensure a positive customer experience
  • Work with existing customers on a regular basis to understand their goals, resolve customer issues
  • Build, manage and develop strong relationships with customers and partners
  • Have a perfect understanding of the product to train customers, and encourage them to use new features
  • Gathering customer product feedback and communicating back to product management to maintain the quick feedback loop as the voice of our customers

Qualities we'll be looking for

  • 2+ years of experience in account or customer success management in B2B SaaS businesses or corresponding agencies, preferably in the digital marketing industry
  • Strong interpersonal skills, experience building strong relationships, and a passion for consistently providing a great customer experience
  • Having professional spoken and written English, a second language would be a plus
  • Having mobile gaming experience would be a plus

What we offer

  • Employee friendly policies
  • Remote working option with flexible work hours
  • Competitive salary, benefits, and stock option package
  • Opportunity to work with both local and international customers
  • Being part of an environment that offers challenging goals, autonomy, and mentoring
  • A beautiful office in the heart of Istanbul, with all the social and technical benefits supported by ITU Teknokent